Sales Policy
Please review our sales and damaged-item policy before placing your order.
Core policy
All sales are final.
If your item arrived damaged, please email us or submit a message through our contact page as soon as possible. Damage claims are reviewed case by case.
Damaged item claims
If your item arrives damaged, please email us or submit a contact inquiry as soon as possible so we can review your claim. Claims are reviewed case by case and you may be asked for order details and photos.
Contact
Email us: chebelladonnaboutique5@gmail.com
Or use our Contact Inquiry page for the fastest response.
Shopping cart expiration
Your shopping cart expires 24 hours after you add your first item.
We hold reserved pieces to ensure fairness for all customers. When you add an item to your cart, we reserve it for 24 hours while you complete your purchase.
If your cart expires, your reserved items return to our inventory. You'll receive an email reminder 1 hour before your cart expires.
Quick answers
Can I return an item?
All sales are final.
What if my item arrives damaged?
If your item arrived damaged, please email us or submit a contact inquiry as soon as possible. Damage claims are reviewed case by case.
How long do I have to checkout?
Your cart expires 24 hours after you add your first item. You'll get an email reminder 1 hour before expiration.